CUSTOMER CARE

Superior customer service on a personal level

UP’s customer service model, which comprises of the account management team, is designed to provide exceptional assistance to both clients and employees — all while protecting our clients from co-employment exposure. Our customer service doesn’t stop with account management. Our human resources, safety and accounting departments are equally committed to supreme customer satisfaction.

As part of the account management team, we assign a Regional Manager, who is directly responsible for our clients, and an Account Manager, who is accountable for the UP employee group, to each client site. The account management team is required to understand your culture, learn your processes and respond timely to your routine and unexpected needs.

By taking the time to get to know your company, we’ll be able anticipate your needs and be there whenever you need us. You’ll see that our personalized approach makes for an exceptional staff augmentation experience.